Important: Here’s how we decide which teammates appear on your team profile.
It’s important that each of your teammates upload happy, smiling avatars of themselves.
You should go ahead and customize it to match exactly what you’d like to say.
Now all of the UI language in the Messenger, such as “New Conversation” will be localized. For example, if your default language is English, you can allow the Messenger to appear in French, German and Spanish too.
Choose a color that matches your brand, create personalized profiles that introduce customers to your team, localize your language and more.
Here’s how to customize the Intercom Messenger so that it feels completely at home on your product, site or mobile app.
Write your team intro in your Intercom Messenger settings - just keep it short and sweet.
Now your customers will receive a warm welcome each time they start a conversation.
Each one of your teammates will need to add their job title and intro to their individual profiles.When a customer starts a new conversation they’ll see your team profile with your team intro.This should introduce your team and let your customers know how you can help them.Note: This setting is only available to apps with an active Engage subscription.If your subscription also includes Educate, this will not turn off the ability for people to start new conversations from your Help Center.